One Studios Discord bot

Problem

One Inventory customers expect support that matches the premium positioning. The catch: most questions asked in tickets are already answered in the documentation. Making customers wait for a human to copy-paste a docs link is slow for them and wasteful for the team.

What we built

A support bot whose centerpiece is a real AI assistant, not a canned-reply macro:

• Documentation ingestion: the bot reads the product docs, including PDF content, and indexes them with vector embeddings
• An AI answer pipeline on the Claude API with retrieval, so answers come from the actual documentation instead of hallucinated guesses
• Configurable instructions, so the assistant answers in the brand's tone and knows when to hand off to a human
• Tebex purchase verification for licensing and customer roles
• Tickets with searchable transcripts, reviews, statistics and suggestion commands

Stack

discord.js on Node.js with MongoDB, the Claude API for answering, VoyageAI embeddings for retrieval over the docs, and the Tebex API for entitlements.

Outcome

Common questions get a correct, sourced answer in seconds at any hour. The human queue shrinks to the problems that genuinely need a person, which is exactly what premium support should feel like from a one-person brand.